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The cleanliness, room quality, facilities and, mostly, the wonderful, friendly, helpful staff. They were all so kind and pleasant and keen to help. A special mention for the superb Nga. She went out of her way to communicate with us and help us. What an amazing young lady and a wonderful member of the excellent Rosaleen staff.Nothing. All was absolutely great.
I spent six nights at the Rosaleen and thoroughly enjoyed my stay. For the price, it is an amazing value. Service is incredibly friendly and helpful, rooms are comfortable and spacious, breakfast buffet is good, balconies give you a great view of the action, and the location is right in middle of a neighborhood with restaurants, bars, and shops. Front desk staff helped me arrange a motorbike tour of the countryside (highly recommend!) and they greeted me by name every time I returned to the hotel. Many thanks to Nhi, Trang, Nga, Kim, Thuy, and Hao for their great service! A few things to keep in mind: the streets around the hotel on weekend nights can get boisterous and loud (and fun!), but I was pleasantly surprised by the sound protection from the balcony door and window. They muffled the sounds from the street quite well. Also, the WiFi can be slow but there are countless bistros nearby where you can get faster internet (in case you need to check in on work). And the shower takes a while to heat up, but there is a sign in the room that explains this. In all, I loved my stay at Rosaleen and look forward to returning in the future.
Very good option in Hue, we were really happy we selected this hotel (though we were not 100% sure when we booked it) - Swimming pool is a real plus - Very good location, in the heart of a very lively area - but noise stops around 23:00 which makes is perfect - Everyone was really king and helpful, especially Nhi, Anh and Thuy at the reception - Afternoon tea was also nice) - Finally, a very large and comfortable room - one of my best nights in Vietnam.
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