.Bungalow smelt and had strong moist. After our leave our clothes smelt like the room.

Decent Onsen model copied from the Japanese style but the outdoor onsen water temp was cold. Overall i booked a bungalow room with natural surroundings Very frienly staffs.Hotel provides bikes for cycling around the resort in every bungalow but somehow it was taken away in the next morning. I guess other guests snatched away so hotel should have provided enough bikes to avoid this kind of situation. Breakfast was very crowded with a big group of team building guests merged from the 3 star hotel. They were noisy with poor public etiquette. The hotel should have arranged a private breakfast area for them instead of letting the 3 star guests joining with the 5 star one. Breakfast menu was limited and a few dishes were finished and not refilled eventhough it was just 8:30am - 9:00am Spa package is included in the room rate, each guest is entitled for 2 spa sessions of 50 min each. however if you merge 2 sessions at once, they only give you 80mins with ridiculous explaination that they need to to prepare for the session.??!!! They can prepare anything they want before the session begin isnt it?! The massage technique is nothing special so dont expect a total relaxing treament there. Also I had to lay my face on a very stink cushion that i could not breathe at all and they could not change that cushion. so i asked the staff to spread eucalyptus oil in it to kill the smell. Jeezzz!! Hygiene of the treatment mattress is an important issue!

The hotel is quite clean.The receptionist.

Good breakfast, very good spa facilities and massages. Love the room.major disappointment on food served . Madam Chau needs major upgrade from a dark and dingy place it is today.

Location is very relaxing and the outdoor hot springs are unique. SPA manger did everything to make our stay enjoyable and comfortable. Cycling through the property was a pleasure.To start with one would expect much better trained staff for a 5 star property charging 5 star prices. The restaurants after 8pm are deserted and you are served while staff is preparing the facility for the breakfast or cleaning it. At one occasion one of the cooks came to have his dinner as well and and entertained us with long and very load telephone conversation on speaker phone. Certainly no one among his colleagues. felt this is unappropriated. One has the feeling to be in the nearby village joint except for the prices. The Fusion formula includes one massage every day. Even though we booked 1 week in advance and had many emails from reservation no one bothered to tell us that it is good to book those session in advance. When we came to book a session everything for our two days turned out to be booked except the 8pm and 9pm hours. Not sure how this was possible given that there were only two bungalows with guests but I also never understood how they mange a 3 star and 5 star hotel in the same location while making sure guests at the 5 star feel it was worth spending the extra dollar. Timing your time in the onsen is very far from the experience in Japan. It is certainly better value and comfort to go to any dissent resort and book you preferred SPA treatment there.