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The staff there were really friendly and extremely helpful and will bend over backwards to help you.Rose and Ruby were both lovely and helped us so much.we would have been lost without them.Thank you ladies for all your kindness and help.great location too in the old quarter.Nice breakfast and beautiful rooms.highly recommend!!
Location.We booked a tour to Ba Na Hills via the tour company of the hotel, that cost 1,100,000VND each, they told us that we will have an English guide and that the group is traveling together. What really happened is that an old bus picked us up with a Vietnamese guide that told us that he will guide us at the park, but our group was mostly Vietnamese and Asian people, so the guide spoke only Vietnamese and mandarin, he just told us where to be and when so we will keep going with him as he held our tickets. Moreover the hotel told us we will be back at the hotel by 15:30-16:00, and we booked a massage for 17:00, eventually we left the park at 16:00, surprisingly 20 min away from the city the bus stoped at a tea store for them to buy some tea, 30 min waiting in the old bus with no AC because the driver also went out and turned off the engine. with crying babies and no air-condition it not the kind of a luxury tour that i recommend paying 2.2mVND for!! I would say that when we got back to the hotel and explained the situation to the reseptionist she was very kind and sorry for what happened, but the company wouldn't accept our complains and offered to give us a 100,000 VND discount.
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