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.When entered the room for the first time at almost 10:00pm, we were shocked to discover wallpaper in the room peeled off; wall decoration panel came off; bedsheet and blanket were smelly; toilet door cannot be closed and locked. Staffs lied to us the hotel was fully occupied, and they were only employees, as such they were unable to provide alternative. They suggested that we may go from our room at floor 6 to use the toilet at floor 1 lobby whenever necessary. It was only after much protest that they finally move us to a non-occupied room at floor 10. This is the worst experience we have ever had visiting various parts of Vietnam in the last 8 years having stayed in hotels of various grades in this country.
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