The breakfast, the room.The facilities are good but some staff are good but the FO female staff in the morning does not even smile. Restaurant staff do not care the guests but busy talking, require to improve the service and staff require to learn service on customer care. I only stay here because good room rate for a good facilities.

Hotel was clean with good WiFi and a nice bathroom. Breakfast was reasonable.Not keen on area. Very built up but also very spread out. Lots of construction work or wasteland between hotels and shops. Not very walking friendly. We only stayed one day instead of three and quickly moved back to Hoi An

Contemporary decor and relatively clean facilities.It is ridiculous how someone as obnoxious as Khanh could be assigned as the hotel’s front desk supervisor/manager. He was nothing but lazy, unhelpful, rude (or should I say uneducated), condescending and quite frankly racist towards my family. After giving us the eye roll, he ignored us completely, “handed” us over to another front desk staff and even threw our room key across the table right in front of us! He did not even have the decency to do the bare minimum of providing customer service to us PAYING customers, let alone meeting the standard of a 4 star facility. (On that note, this hotel is definitely not a 4 star hotel as they claim to be)

Staff is quite warm and friendly and welcoming. Rooms are relatively large and comfortable. Proximity to the beach (5-7 minute walk), some good F&B (Windsor Tea House, Lang Ca, Bikini Bottom Express) makes it well-located.Budget travelers seem to be less mindful about people in other rooms. Two early mornings in a row was abruptly awoken by a Vietnamese family occupying two rooms who thought it appropriate to keep their doors open and yell directives at each other. I got the brunt of everything from these savages including the daily hour-long temper tantrum from their mal-adjusted child. The family’s response? Just feigning stupidity. — The hotel itself is lost in the 1990s before the need for continuous power supply to phones, devices, etc. They only provide one room key so you cut the power once you leave the room meaning your devices are dead when you’re back. I had to drag my laptop around the city to find a place with power and comfortable seating in order to do my work. — The hotel also has absolutely useless internet connectivity in the rooms. Similarly difficult to establish a 4G connection in the room. Prospect of a zoom or FaceTime call? Zero. I had forget it and had to do my work outside the hotel. — Overall, this is not a hotel I would recommend for a business trip. Too problematic.

Location and breakfast is acceptable.